Refund and cancellation policy

There is no charge for preparing the public-website rehearsal, sending the fictional owner self-test, or confirming the owner's fictional response.

The standard paid service is $199 per month, with an initial engagement of 3 consecutive monthly service periods. Checkout shows the recurring charge before payment is submitted.

Monthly fees reserve onboarding, configuration, monitoring, support, and service capacity for the applicable billing period. They are not contingent on a prospective client signing, responding, paying, or generating revenue.

Contact Apex Blue promptly if you believe a charge is duplicate, unauthorized, materially incorrect, or inconsistent with the checkout terms. Include the firm name, owner email, charge date, and a short explanation, but do not send complete card information.

If Apex Blue determines during onboarding that the standard service cannot be responsibly activated for the firm and no meaningful onboarding or service work can be provided, Apex Blue will cancel the subscription and refund the affected standard-service charge.

Other refund requests are considered fairly based on the service period, work completed, access or capacity already provided, the reason for the request, and applicable law. Submitting a request does not guarantee approval.

Except when required by law or agreed by Apex Blue, fees are not refunded merely because a prospective client did not respond or sign, the firm did not complete onboarding, approved messages were not used, the firm changed priorities, a third-party system became unavailable, or part of a paid service period remained unused.

Completed custom work, custom connections, additional responsibilities, advertising, website work, and services governed by a separate written scope follow the refund terms in that scope.

You may request cancellation at any time by emailing info@apex.blue. Cancellation prevents renewal after the initial 3-month commitment and any then-current paid service period.

If cancellation is requested during the initial commitment, remaining committed monthly charges remain due unless Apex Blue agrees otherwise or applicable law requires a different result. After the initial commitment, the service renews month to month until canceled.

Cancellation does not automatically refund a completed charge or create a prorated refund for a partial service period.

If a recurring payment fails, Apex Blue may pause onboarding, sending, monitoring, or other paid service until billing is corrected. Correcting payment does not authorize changes outside the firm-approved scope.

Email info@apex.blue as soon as reasonably possible after the charge. Apex Blue will review the billing and service record and respond with the result or any information needed to complete the review.

Please contact Apex Blue before opening a payment dispute when practical. This gives both sides an opportunity to identify duplicate, unauthorized, or incorrectly applied charges quickly. Nothing in this policy limits rights that cannot legally be waived.